- Three service areas Supply chain network · Compliance documents · Technical support
- Materials in scope ABS / PP · PE / PS / Masterbatch
- Service hours Monday to Saturday, 08:30 – 18:00
Stable sourcing alongside local stock
Capability at both ends — upstream channels and local warehousing — makes delivery of general purpose grades more predictable.
Documents for factory audits, shipments and export
Test and compliance documents are checked against the specific grade and provided to help customers meet audit and export requirements.
Support with selection, tool trials and moulding problems
Practical recommendations for buyers and engineers, rather than a datasheet alone.
Logistics, warehousing and response times
The arrangements and typical timeframes are set out below, so that you can plan production.
Warehousing and delivery arrangements
General purpose grades are delivered from local stock; special grades follow upstream production scheduling and transport.
- Stock and buffer inventoryLocal warehouse in Shunde with buffer stock of general purpose grades. Available quantities follow live stock.
- PackagingCommonly 25kg bags and jumbo bags, varying by source and grade. We confirm the packaging form before you order.
- Delivery arrangementsRoutine delivery within the Pearl River Delta. For other provinces and for export orders we can help arrange logistics and transport options.
- Warehouse conditionsMaterial warehouses are moisture-proof and protected from light, with segregated stacking by category and first-in first-out handling to limit quality variation from long storage.
Enquiry and delivery timeframes
Enquiries received during working hours are handled within the timeframes below; public holidays extend them.
- Enquiry replyEnquiries submitted during working hours are answered within one business day. Technical enquiries may need additional information.
- QuotationGeneral purpose grades are quoted against stock and the current market. Special grades require a price enquiry upstream, with the timing depending on source availability.
- Stock preparation and dispatchGeneral purpose grades are prepared and dispatched to order; special grades follow upstream production scheduling and transport.
- Service hoursMonday to Saturday, 08:30 – 18:00, excluding public holidays. Urgent matters can be raised by phone.
Note: the timeframes and arrangements above are guidance for normal conditions. Actual lead times depend on source, stock, logistics and order volume; we confirm them before you order, and the order confirmation governs. This site does not offer PDF downloads of test reports — request the documents you need from your sales contact.